Return for refund (original purchase price only, shipping and handling is NOT refundable): 30 days from the Invoice date.

Return for replacement: Within 30 days from the Invoice date .

Unless another return policy is indicated on the item, products sold by Poldera are covered by the following Standard Return Policy. All products covered under this Standard Return Policy are backed by a 30-day Money Back Guarantee. You may return the item(s) to us within 30 days of your purchase for a full refund for ANY REASON. Whether the product is defective, you simply changed your mind, or are just not satisfied with the product that you received, you are welcome to send it back in new condition for an exchange OR A FULL REFUND. Please note that the original and return shipping and handling charges will NOT be refunded or reimbursed under any circumstances. 

All returns require an RMA (Return Merchandise Authorization) number. All items returned without RMA number will be refused. 

All returns under Special Return Policy must include the following:

1. Original packaging (manufacturer's box, plastic bags, etc.)

2. Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status. 3. Valid Return Merchandise Authorization (RMA) is REQUIRED on every return package. You can obtain the RMA number by contacting us at CS@Poldera.com with your Invoice Number or Order Number.

4. Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.

5. The return must be complete and include all accessories.

6. Documentation (manuals, warranty cards, registration information, etc.) 

The RMA number must be written on the invoice or the shipping box. The RMA number must NOT be written on the original manufacturer's packaging. Items received with any writing on the original manufacturer's packaging will be refused and returned to you at your cost and without credit approval. 

All items have to be returned within 30 days of the Invoice Date. Except as provided for verified defective products, you will be responsible for all shipping charges for returns sent to our Returns Warehouse. All products are subject to a 15% restocking fee (except where prohibited by law) if returned with scratched or damage to the packaging. Defective products can only be returned for a refund at the products purchasing price. The purchase price will be credited to the method of payment that was used for the original purchase.

Poldera in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective or damaged.